FREQUENTLY ASKED QUESTIONS

Where’s my order?

You can track your order here ? Track My Order 

About Orders

  • You will receive an email with tracking information once your order has shipped.
  • If you have not received your order after 5 business days, please contact customer service.
  • If you need to change or cancel your order, please contact customer service.

How do return an item?

To return an item, please visit the Returns and Refunds page and follow the instructions.

All returns must be received within 30 days and be in original condition.

Refunds will be issued within 10 business days of the return being processed.

Please refer to our Return & Refund Policy.

How is my order shipped?

All orders are shipped in either a plain brown box or a padded business envelope, depending on your items.

About Privacy and Security

  • Blissmakers will never sell your personal information.
  • Your credit card information and personal data are protected by the strictest security standards in the industry.

The packaging is completely anonymous with just your address and ours. Because Blissmakers is a  recognized name, we use an alias on the return address label to protect your privacy.

How much is shipping?

All orders within the U.S. will ship FREE with standard shipping.

When will my order be shipped?

In most cases orders are processed to be shipped on the same day if the order is placed before 2:45pm(ET).  Orders placed during weekends and holidays will start processing the next available business day. You can determine your actual delivery time wiht the destination zip code during the checkout porcess.

Will UPS deliver my order on the weekend?

The UPS Next Day and UPS 2-Day shipping options are for business days only. We do not offer UPS Saturday delivery. UPS also does not deliver on most holidays.

What if I’m not satisfied with my order?

If you have any question please contect us at [email protected]. Under our 100% Customer Satisfaction Guarantee, we offer our customers a free returns policy within 30 days from the date of purchase. Click to learn more about our Return & Refund Policy.

How long will it take to get my package?

Standard shipping takes 3 to 5 business days for orders within the U.S.. You can get a more precise estimate using your zip code during the check out process.  International shipping time limit will be subject to the specific destination.

Do you ever substitute items?

Occasionally our manufacturers may discontinue or re-design a product we feature on the website. In those cases, we may substitute a similar item of equal or greater retail value in your order. All substitutions are covered by our 100% Customer Satisfaction Guarantee.

What shows up on my credit card statement?

The name “Blissmakers” will never appear on your credit card statement.  It will be listed as “Blissmakers Mail” instead.

Why can’t I select Priority or Express Mail for shipping?

Priority and Express Mail are provided solely for orders to be delivered to a P.O. Box as a way to give those customers a faster option than standard delivery.

Do I need to sign for my order?

All orders over $250 automatically require a signature, regardless of delivery method. Blissmakers might ask for a signature if you are reshipped an item or order. UPS requires signatures for items over $100 and when you reshipped an item or order.

My Account

Will you sell my personal information?

Blissmakers will never sell your personal information. There are times, however, when we might share some of your information with shipping, credit-card processing and other third-party companies to improve customer service and satisfaction. You can learn more by reading our Privacy Policy.

Why can’t I log in?

First, make sure that your caps lock button is off. If you’re still having problems, then you can Reset Your Password.

General Questions

How do I know your site is safe to use?
Blissmakers computer experts make every possible effort to protect your credit card information and personal data by following the some of the strictest security standards in the industry to prevent hacking. You can read more about our efforts on the Privacy & Security page.

When is your Customer Service Department open?
Our Customer Service Department is generally open 24 hours a day, seven days a week. We only closed on Thanksgiving and Christmas.

Other Questions

  • Blissmakers offers a wide variety of adult toys and sex products.
  • You can browse the website or contact customer service for more information.

Here is some other information that you may find helpful:

If you have any other questions, please do not hesitate to contact Blissmakers customer service.